ViGYAN's in-house staff of TetrUSS experts is available for on-going consultation on the effective use of each of the component codes within TetrUSS. ViGYAN currently offers the following support plans:
Plan 010 - Post-training Support:
This support plan is extended FREE OF CHARGE to individuals who have been through a ViGYAN TetrUSS training course; it provides 45 days of unlimited phone and e-mail support. Users wishing to extend their coverage to a full year of support are encouraged to do so by enrolling in Plan 020 (see below) any time during the 45-day coverage period. In fact, customers upgrading to the full-year support option (Plan 020) within the 45-day Post-training Support coverage period receive a 10% discount on the full-year support plan cost.
This plan includes:
This plan does not include:
Plan 020 - One Year On-going Support:
This support plan allows TetrUSS users a full year of continuous, unlimited phone and e-mail support. This plan is best suited for users who plan to have TetrUSS as an integral part of their CFD arsenal, and wish to receive updates on the latest TetrUSS news and documentation.
Note: This support option is available to any user who has had TetrUSS training in the past (from ViGYAN's TetrUSS training courses, or prior training classes from the TetrUSS team at NASA Langley Research Center).
This plan includes:
This plan does not include:
Note: Please be advised that the One Year On-going Support Plan fee ($1700) is a per-contact fee, and is not intended as a plan for providing support to an entire group or department. As such, customers interested in using this plan as a means of obtaining access to support for more than one individual are required to designate a single point of contact through whom support questions should be channeled. This greatly facilitates our ability to address support questions in a timely fashion. Customers requiring support for a larger number of individuals, or indeed a higher level of support than that offered by this particular support plan are encouraged to contact us, so that we can come up with a solution to best suit your particular support needs.
Plan 030 - Project Support:
This support plan is designed to be flexible, allowing clients a considerably wider range of support on their specific projects. The coverage level and duration are entirely customer-driven, based on each customer's specific needs.
Examples of support efforts of this type might include:
Note: Each of the codes comprising TetrUSS is developed, maintained, and distributed by NASA Langley Research Center (LaRC). As such, any software bugs (or requests for additional functionality) that are identified in the course of providing user support for TetrUSS will be immediately reported to the NASA LaRC TetrUSS development team for resolution.
Copyright © 2008 - 2022 VIGYAN Inc. | Web Official: Richard White | Webmaster: Timothy Tepper | Site Curator: Jonathan Behun | | Privacy Policy